Khedmah is considered as the fintech and operational arm for Dhofar International Development and Investment SAOG (DIDIC). It represents a journey of serving customers that started in 1979 and has evolved into a fully modernized, service-focused brand tailored for today's digitally empowered customers. With this brand, DIDIC is a licensed Payment Service Provider (PSP) by the Central Bank of Oman (CBO) and it features several collection services such as utility bill payments (electricity, water, telecommunication), Government fees (Royal Oman Police, Social Protection Fund, Ministry of Transportation, Communications and Information Technology), insurance premiums, electricity and telecom recharge & top-up services, charity donations and entertainment vouchers. It also provides debt recovery services for several major principles such as Nama Group and various telecommunication companies as well as meter-reading, meter disconnection & reconnection services and field survey services for multiple government and private sector entities in Oman.
With a network of more than 60 branches across the Sultanate of Oman and a fully integrated digital platform which consists of Khedmah App, Khedmah Digital Wallet (Khedmah Pay), website and bill payment machines, Khedmah is considered as a pioneer brand in Oman for collection business. This network serves as a strength that Khedmah has leveraged to extend the brand into the delivery business arena through Khedmah Delivery App, offering on-demand food and everyday essentials delivery.
Through Khedmah, DIDIC is moving toward the fintech space. It continuously works on introducing multiple fintech products which aim to serve businesses and customers alike. This paves the way towards a larger, more integrated, and resilient entity, one capable of expanding into new horizons, diversifying investments, and delivering greater value to customers, partners, and communities.
